// Legal Suite · Document 5
Support & Grievance.
Published in compliance with Rule 3(2) of the IT Rules 2021, Consumer Protection (E-Commerce) Rules 2020, DPDP Act 2023, and Online Gaming Rules 2026. Owned and operated by OS Digital Services, Odisha, India.
Entity Profile: OS Digital Services is the sole owner and operator of the BattleBeast platform. We provide prompt, transparent, and respectful support to all players, regulatory authorities, and payment partners.
Player Support Email
For account assistance, custom room tickets, and general queries:
support@battlebeast.appStatutory Grievance Officer
Designated Point of Contact under Online Gaming Rules & DPDP Act:
grievance@battlebeast.appOS Digital Services, Odisha, India
Hours & SLA
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
General Tickets: Acknowledged within 24h • Resolved in 24–48h
Statutory Grievance: Formally resolved within 7–15 working days