Refund, Cancellation & VIP Policy.
Applies to VIP Club Memberships (PREMIUM, GOLDEN, DIAMOND) purchased exclusively on the BattleBeast Web Portal. Owned and operated by OS Digital Services, Odisha, India.
1. Nature of the Digital Service
1.1 A VIP Club Membership is a time-bound digital software & community service providing elevated daily match participation limits, priority custom room booking, verified badges, and tier-specific custom scrim lobbies.
1.2 A membership is NOT a deposit, bet, stake, or entry fee for any match, and confers zero entitlement to real-money winnings, cash prizes, or financial returns.
2. Refund Eligibility Matrix
| Circumstance | Refund Treatment & SLA |
|---|---|
| Payment debited, but tier benefits failed to activate | 100% Full Refund if not activated within 7 working days of user report. |
| Duplicate debit / charged multiple times for same order | 100% Full Refund of duplicate amount immediately upon gateway reconciliation. |
| Charged after valid auto-renewal cancellation | 100% Full Refund of erroneously billed renewal. |
| Unauthorised fraudulent transaction confirmed by bank | 100% Full Refund following security investigation. |
| Platform outage or disruption > 7 consecutive days | Pro-rata refund or equivalent membership extension at user's choice. |
| Voluntary change of mind after perks unlocked | Non-refundable once digital features and custom room access are utilized. |
| Account banned for cheating, hacks, or emulator use | Strictly non-refundable. Breaching fair play terms forfeits active membership. |
3. Auto-Renewal and One-Click Cancellation
3.1 Strictly Opt-In: Memberships renew automatically only if you explicitly authorise an RBI-compliant recurring mandate (UPI AutoPay or card e-mandate). There are zero pre-ticked checkboxes.
3.2 One-Click Cancellation: You can cancel auto-renewal at any time without penalty from the Web Portal under My Account → Cancel Auto-Renewal or by emailing support. You retain all tier benefits until the conclusion of the already-paid billing period.
3.3 Refund Method & Timelines: Approved refunds are processed within 5 to 7 working days to the original payment source (bank account, UPI, or card). Banks may require an additional 5–10 days to reflect the credit.
Have a Billing or Refund Question?
Contact our billing team with your registered phone number and payment reference ID.